Overview
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
Please note that due to strict health and safety regulations, we are unable to accept returns or offer refunds on most medical products. This includes, but is not limited to, the following conditions for non-able return or exchange
- Products that have been opened, unsealed, or damaged after delivery
- Products that have been used, even partially
- Not our prescription medications or over-the-counter drugs, and health supplements
- Products purchased during promotional sales, only regular priced items may be refunded. Sale items cannot be refunded.
- Several types of goods are exempt from being returned. Customers must provide proof of damage or defect upon unboxing through clear photos or videos showing the condition of the product.
We understand that every situation is different. While we generally do not accept returns for medical products due to regulatory and safety reasons, we are committed to reviewing concerns on a case-by-case basis visit Contact Us for any question.
Refund Policy
For any order that is not delivered, based on tracking information, if you are not satisfied to wait the re-ship order, we will issue a full 100% refund.
For returned orders, we will process a refund once the item is received, inspected, and confirmed to meet stated requirements. We will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Once approved, then the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- After contact your bank, there is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us via Email address [email protected] or WhatsApp +44 743 882 4902
Exchange Policy
We only replace items if they are defective or damaged by our postage service. Customers must provide proof of damage or defect upon unboxing through clear photos or videos showing the condition of the product.
If you need to exchange it for the same item, send us an email at [email protected] and send the item back to us via address which attached on Our Repling Email or discussion via WhatsApp.
Return Address
To return your product, we recommend customers contact us for more details and instant supporting via Email address [email protected] and send the item back to us via address which attached on Our Repling Email or discussion via WhatsApp.
Customer will be responsible for the shipping costs to return your product if the items DO NOT meet stated requirements, the shipping costs are NON-refundable. When you receive your refund, the cost of return shipping will be deducted from the amount of your refund.
If you are returning valued items, we will consider help you to making label or we will recommend you use track-able shipping service or purchasing shipping insurance.
We don’t guarantee that returned item lost or affected during in transit.
Sincerely!
CEN4UK Team
Need help?
“Need help with your order or have a quick question? Let us know!”
Headquarter: 7 Dundee Way, Enfield EN3 7SX, United Kingdom
Business Office: 116 Bolton Rd, Walkden, Worsley, Manchester M28 3BW, United Kingdom
Email: [email protected]
Contact / WhatsApp: +44 743 882 4902
